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Please read these terms and conditions carefully, if you do not agree with them, do not use this website.
Nothing in these terms affects your statutory rights. We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from silkroutescotland.com. you will be sent an email confirming receipt of the order and the order details. A contract between you and silkroutescotland.com. will only take place once the order has been accepted, processed and items despatched.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
CREDIT or DEBIT CARD - Via Pay Pal.
CHEQUE - Please allow 10 working days for your payment to clear. Cheques should be made payable to The Silk Route.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
Goods ordered from silkroutescotland.com. for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
Silkroutescotland.com. reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes. Silkroutescotland.com is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
All content on the website is the property of silkroutescotland.com it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The website may contain links to other websites. Silkroutescotland.com is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
The Product review functionality on the silkroutescotland.com website is provided for customers to exchange views that will assist other customers when choosing products to purchase through silkroutescotland.com. All comments are reviewed by silkroutescotland staff before they are posted onto the silkroutescotland website. Silkroutescotland.com reserves the right to reject any comment/review without explanation. By placing a review on the silkroutescotland website, you agree that silkroutescotland may publish your comments on the silkroutescotland website and in any silkroutescotlandpublications we choose.